Review Generation and Reputation Management
Why Do The Smartest Companies In Your Industry Have Better Online Reviews Than You?
BECAUSE THEY KNOW THAT CONSUMERS TRUST ONLINE REVIEWS AS MUCH AS PERSONAL RECOMMENDATIONS.
Your online reviews
are everything to new customers
When polled 86% of people say they are hesitant to choose a business that has negative online reviews.
88%
People that trust online reviews as much as personal recommendations
44%
People that say a review must be written within last 30 days to be relevant
57%
People that would choose a business with a 3 star or below review rating
94%
People that would choose a business with a 4 star or greater review rating
97% of Consumers Read Online Reviews *
*based on report by Small Business Trends Nov 2017 report
Consumers want to see reviews that say "They are a great!!!"
Our Team helps you generate reviews and monitors your online reviews to help you protect your reputation.
If you are like most business owners today, you do not have any time left in your day to manage and maintain your online reputation. Most business owners we speak with are lost when it comes to managing their online reputation and they are unsure how to track all the information coming in through multiple review sites.
That is where Rokit Social takes over. Our Review Generation services will generate more online reviews for your business. The best part is, we manage it all with our white-glove program. Our white-glove review generation service allows us monitor the most important and critical review sites for your business and alert you of all current and past review activity. Plus, our white-glove review service will help you to gain reviews from new and existing clients. Rokit Social will also show you how to use your positive reviews on your website, social media sites and in your marketing to help your business stand out online.
Protect your Reputation
You do not have time to search every review site to find information on your company. When you work with Rokit Social, we monitor your reviews in real-time 24/7/365 and alert you when you receive a review on any monitored site. You will have peace-of-mind knowing that we are listening and watching out for you.
Grow Your Reviews & Gain More Clients
Customers feel comfortable doing with business with companies they can trust. Today, their trust is built by what they read online. If your closest competitor has more positive reviews, they have a chance to earn the sale over you. Let us increase your online reviews and help you earn more business.
Track Your Reviews & Respond Promptly
Respond to reviews and messages while they are fresh. Your customer service will shine when you reply professionally and promptly. Keep your reputation intact and address a negative review before it damages your business.
Shareable Reviews on Social & Website
Your customers are online, and you have an opportunity to outshine your competition when you share your reviews on your website, social media platforms, and your marketing. If you do not have reviews or have poor reviews, you may lose the sale.
Rok-Star Review Management Services
We provide you with the most effective and flexible review management services, whether you have one business location or a thousand.
Review Acquisition
Manage client locations
Collect reviews through our customized collection tools
Embed review collection tool on websites and social pages
Provide a mobile-optimized customer experience throughout the review process
Generate reviews on all targeted local, national and industry sites
Segment positive vs. negative feedback to attempt to avoid negative reviews
Engage customers with coupons and offers
Review Campaigns
Customize email and text campaigns with custom templates, specific timing and send sequences
Automate sending, follow-up, remove duplication of campaign receipts
Access to upload campaign recipients in bulk through CVS or Excel file
Access branded forms for customer opt-in
Measure performance with open, click and conversion tracking
Collect reviews on-location with compliant “kiosk mode”
Extend campaign to all customer interactions with email signature tool
Order printed review invites for offline campaigns
Provide complete control over email and text templates
Options to integrate CRM, POS and other systems with our tools
Review Marketing Services
Auto-Share positive reviews (including images) to social media profiles
Stream your latest and greatest reviews to your website
Embed code to your website for easy “Social Proof” reviews
Review Monitoring & Reporting
Monitor industry specific review sites for new reviews
Provide review alerts to clients and staff based on custom schedule
Coordinate and manage team responses with simple status and notation tools
Optional: Rokit to respond directly to Facebook and Google reviews
Provide client reports
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